Machine defective? No or incorrect goods received? Money lost?

We are sorry that one of our vending machines has malfunctioned. Our service team is happy to assist you quickly and easily in resolving the issue.

Dear Customer,

Here you can report a new issue or check the current status of a previously reported issue or update it. To process a new report, you will need the machine number found on the nameplate.

Sticker Automaten
Report Vending Machine Issue
Report a new issue!

You will need the 4 or 6-digit machine number found on the sticker on the machine.

Proceed to entry
Check status
Already reported an issue?

Please enter the case number you received via email or SMS in the next step.

Proceed to entry
Machine number unknown?
Report issue by phone:

If you don't know the machine number, we can try to determine the machine based on the address. In this case, please contact our customer service during business hours (Mon.-Thu. 7:30 AM–4 PM and Fri. 7:30 AM–3 PM) by phone at: 02103-907420.